FAQ
Refund
Policy
General
Q.
I'd like to come, but what if I can't afford the cost in a single
payment?
A. If you prefer, you can charge it to Visa or MasterCard for a 5% user
fee. If this doesn't appeal, contact us about making payments.
Q.
Though this package is economical for all inclusive, is there any way I
can come for less?
A. Referral Bonuses are new this year! Once you have paid your
registration, for every regular paid registration (Speakers and
Returnees not applicable) who verify you referred them, you will earn a
$10 referral bonus. Referral bonus (refund) checks will be included in
camp packets. Attendees can earn free registration this way.
Accepted/paid speakers have no limit.
Q. What if I want to come, but can't make "check in", would
like to combine this with seeing friends, or need to leave early?
A. While we like to foster the "back to camp" atmosphere, we can make
any arrival/departure arrangements you need to. Please be
advised though, the earlier you let us know, the more seamless your
plans will fit into the larger agenda.
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Q. What if I prefer a
private room, or another number than 6 to a suite?
A. We offer supplements for from 1 to 5 per suite/room upon request. Be
advised, it is simply buying the other bunks in the room, so it can be
expensive.
Q. What if I don't have 5
roommates in mind?
A. Reserve your space and leave the roommate lines blank, we'll match
you up with other genealogists to fill rooms - this is a free service to
attendees whose friend's schedules are too busy to attend this year.
Q. Can I bring my pet?
A. While pets sometimes need retreats, no personal pets are allowed
on campus. Contact us before
registering if you require a
service
animal.
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Q. Will there be extra paperwork and releases like
in the past?
A. Yes - Attendees will be getting these in their camp packets:
Click here for Cave Springs Example Release
Click
here for Gregath Health & Safety Policy/Release
Q. I don't agree to everything covered by the above releases, what then?
A. You can contact us with questions or concerns about either release,
however if you don't agree with them, we can not welcome you to the retreat.
Q. I have special dietary concerns - will there be
any adjustment allowed for me?
A. Our standard offerings will not take into account any special
dietary needs. However, if you contact us as soon as you register
(or before 10-1-07), we will do our best to see that there
is something to meet your needs, however, no one with special requirements
that have made prior
arrangements will go hungry.
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Q. Do we need to pack pencil
sharpeners?
A. We will have a single electric one available. If you have
one you prefer, please bring your choice - we had rooms that brought a
room sharpener in 2003, and individuals in 2005.
Q. Are there electrical outlets in
the rooms?
A. Yes - though we can't guarantee the number or placement in any given
room/bath.
Q. Any ideas on how to get HOT water
to make tea, etc.?
A. As part of our snack area, we will have a microwave available to all
attendees at all times.
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Q. Will there be lots of shopping
opportunities?
A. No - no vendor/exhibitor space is being sold, as the retreat should be free of all stresses,
including what books can you buy with this month's budget.
However, speakers may have supporting source material for sale.
Additionally, you'll be able to catalog shop with the items in your
goodie bags.
Q. Where will the sessions take
place exactly?
A. This is somewhat up to the presenter. There is a meeting room
in the back of our dorm where sessions may be scheduled. This is unless the
weather is good and the presenter decides to offer the session outside.
Q. Will there be vending machines?
A. Yes and No - While the campus usually has a few, being a fall
weekend, they are may not be stocked the entire time. Additionally, if
you are not into distance walking, getting to them may seem like a hike. We will be offering refreshments at all times, but as your camp
packet and all packing suggestions note you should bring anything you'd
miss having to the Retreat.
Q. I only drink decaffeinated coffee, will
it be available?
A. At this time, we will not be offering decaf coffee in our snack area
or breakfast. Decaf coffee is usually available in the dining
hall around meal times.
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Q. What if I
register and can't come?
A. These registrations are fully transferable - give it to
someone, or even turn it into a fundraiser for your organization with a
silent auction - gifts to non-profits are tax deductible. We only
ask that you let us know, as soon as you know the new attendee, so that
we can have correct name tags, etc. Also, if the gender of the
registration changes, rooms will need re-assigned. Change in
attendee registration is free - no extra charge. You are also
eligible for a partial refund (see next).
Q. What about a refund, if I so
desire?
A. Various refunds are available only until October 1. After
October 1, you surrender the total fee. See above - these are
transferable.
From paid reservation until April 1, 2007, a full refund minus $10 fee.
From April 1-July 15, 2007, a refund of 50% is offered.
From July 15-October 1, 2007, a refund of 15% is available.
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